Refund Policy

Handcrafted Products

• Due to the custom nature of our handcrafted products, we do not offer refunds or returns unless the item is damaged or defective upon arrival.

• Any damage must be reported within 48 hours of delivery, with supporting photos.

Design Services

• Once a design service has begun, payments are non-refundable.

• In the event of cancellation before work begins, a refund may be issued minus any administrative fees.

Exchange Policy

• Exchanges are only possible for defective or incorrect items, subject to product availability.

How to Request a Refund or Exchange

• Contact us at [your email] with your order number and photos of the issue.

• Approved refunds will be processed within 7–14 business days to the original payment method.