Shipping Policy

Processing Time

• All orders for handcrafted products are made to order. Processing times vary between 7–30 business days, depending on the product’s complexity.

• For design services, timelines will be agreed upon before the start of the project.

Shipping Methods & Delivery Times

• We ship within the United Arab Emirates via reliable courier services. Delivery typically takes 2–5 business days after processing.

• International shipping is available upon request; delivery times vary based on location.

Shipping Fees

• Shipping costs are calculated at checkout and depend on the destination and weight of the package.

• For promotional free-shipping offers, terms will be clearly stated on the product page.

Order Tracking

• A tracking number will be provided once your order has been dispatched.

Customs & Duties

• For international orders, any customs duties or taxes are the responsibility of the customer.